Master Terms of Service

Effective Date: 2026-07-28
Platform: SAVHN AgencyOS | https://agencyos.savhn.in
Contact: legal@savhn.in

Legal Notice: This document is a comprehensive boilerplate generated from the SAVHN AgencyOS platform specification. It must be reviewed and approved by qualified legal counsel before publication. This notice will be removed upon formal review and approval.

1. Acceptance & Authorization

By creating an account, accessing, or subscribing to SAVHN AgencyOS ("the Platform" or "Service"), you ("User") agree on behalf of your organization ("Customer") to be bound by these Master Terms of Service ("Terms"), our Global Privacy Policy, and our Cookie & Tracking Policy. If you do not agree, you must not access or use the Platform.

The individual accepting these Terms on behalf of a legal entity represents that they have the authority to bind that entity. If no such authority exists, the individual accepts these Terms in their personal capacity.

2. Platform Description

SAVHN AgencyOS is an AI-first enterprise business operating system designed for agency and services businesses. The Platform integrates:

CRM & Lead Management — Client pipelines, lead scoring, and follow-up automation
Project Management — Kanban boards, milestones, sprints, task dependencies, and threaded comments
Human Resources Management System (HRMS) — Employee profiles, org structure, appraisals, and recruitment pipelines
Attendance & Presence Tracking — Clock in/out, GPS geo-fenced check-in, QR kiosk attendance, biometric webhook integration, idle detection, and leave management
Payroll Engine — Opt-in, double-consent payroll runs with payslip generation (see Section 9)
Finance & Invoicing — Invoices, quotations, proforma invoices, purchase orders, expense tracking, AR aging analysis, and revenue command center
Team Chat — Real-time Slack-style channels, direct messages, and project-linked channels over WebSocket
Focus Sessions — Opt-in, browser-disclosed screen-capture productivity reviews
AI Intelligence Layer — Role-based dashboards, automated reports, smart reminders, calendar intelligence, and cash flow advisors
Multi-Currency Engine — 160+ live FX rates with automatic multi-currency invoice conversion
Support Tickets & Notice Board — Internal communications and escalation tracking
Multi-Tenant Architecture — Complete data isolation between Customer organizations

3. Account Registration & Security

3.1 Account Creation

Customer must provide accurate, complete, and current information during registration. Customers are responsible for maintaining the accuracy of their account details.

3.2 Role-Based Access Control (RBAC)

The Platform enforces a multi-tier RBAC model. Roles include: Super Admin, Admin, HR Manager, Finance, Project Manager, Team Lead, Employee, Customer Support, and COO/CEO/Managing Director. Each role carries scoped access rights. Customer is solely responsible for assigning appropriate roles to its users.

3.3 Login Portals

The Platform provides three distinct login portals:

Super Admin Portal (/login/superadmin) — Full organization control, tenant provisioning, and revenue metrics
Agency Admin Portal (/login/admin) — Team oversight, client approvals, and financial overview
Team Member Portal (/login/employee) — Task management, attendance, focus sessions, and team chat

3.4 Credential Security

Customer is solely responsible for maintaining strict confidentiality of all login credentials, API tokens, and JWT secrets. Customer must immediately notify SAVHN AgencyOS upon any suspected unauthorized access.

3.5 Multi-Tenant Data Isolation

Every Customer dataset is isolated by a unique organization identifier ("organizationId"). Cross-tenant data access attempts are technically prevented and constitute a material breach of these Terms.

4. Subscriptions, Billing & Payment

4.1 Subscription Tiers

The Platform offers tiered subscription plans (Starter, Professional, Enterprise, White Label). Each tier grants access to a specified set of modules and usage quotas as published on the Pricing page.

4.2 Billing Cycles

Subscriptions are billed in advance on a recurring monthly or annual basis as selected by Customer during onboarding. Annual plans are non-refundable after the 14-day grace period.

4.3 Seat & Storage Quotas

Fees scale automatically based on the number of active user seats and data storage consumption. Customers exceeding plan limits will be notified and given 14 days to upgrade or reduce usage before overage charges apply.

4.4 Taxes

Customer is responsible for all applicable taxes including VAT, GST, and withholding taxes. SAVHN AgencyOS will collect and remit taxes where required by applicable law.

4.5 Payment Processing

Payments are processed by authorized gateway providers (Stripe, Razorpay) subject to their respective terms. SAVHN AgencyOS does not store raw payment card data.

4.6 Non-Payment

Accounts with payments overdue by more than 15 days may be suspended. Data will be retained for 60 days after suspension before permanent deletion, subject to applicable legal hold requirements.

5. Acceptable Use Policy

Customer and its users must NOT use the Platform to:

Attempt unauthorized access to any tenant's data, system, or network
Upload, transmit, or store malware, viruses, or malicious code
Engage in scraping, crawling, or automated data extraction without prior written consent
Violate applicable privacy, employment, or anti-discrimination laws
Use AI-generated content to harass, defame, or deceive third parties
Circumvent, disable, or interfere with platform security or authentication controls
Repackage or resell Platform functionality without a White Label license agreement
Use the Platform for mass surveillance, covert employee monitoring, or any activity prohibited under Section 9 (Employee Monitoring Ethics)

6. Intellectual Property & Data Ownership

6.1 Customer Content

Customer retains full legal ownership, title, and intellectual property rights in all data, documents, client leads, financial records, project files, and communications uploaded to or created within SAVHN AgencyOS.

6.2 Platform IP

SAVHN AgencyOS, including all software code, visual design, AI orchestration frameworks, multi-agent systems, database schemas, and documentation, remains the exclusive intellectual property of the platform provider. No license beyond the access grant in Section 2 is granted.

6.3 Feedback

Any feedback, suggestions, or feature requests submitted by Customer may be incorporated into the Platform without compensation or attribution.

7. Service Levels & Availability

SAVHN AgencyOS targets a 99.9% monthly uptime for core application services. Scheduled maintenance is announced at least 48 hours in advance via the Platform Control Center. Planned maintenance windows are excluded from uptime calculations. SAVHN AgencyOS is not liable for downtime caused by third-party infrastructure providers, DNS failures, or force majeure events.

8. AI Features & Accuracy Disclaimer

The Platform's AI features (smart reminders, cash flow advisors, lead scoring, report narratives, AI collection assistant) are provided as productivity aids and are not a substitute for professional financial, legal, or business advice. AI-generated content is clearly labeled. SAVHN AgencyOS does not guarantee the accuracy of AI-generated output and Customer assumes full responsibility for actions taken based on AI recommendations.

No AI feature auto-sends external communications. The AI Collection Assistant drafts messages for human review only. No automated emails or messages are sent on behalf of Customer without explicit user action.

9. Employee Monitoring Ethics & Payroll Consent

9.1 No Covert Monitoring

SAVHN AgencyOS is designed and committed to transparent workforce management. The Platform does not support and will not implement covert surveillance including hidden keylogging, silent screenshot capture, per-application tracking, or behavioral profiling without employee knowledge.

9.2 Attendance & Idle Detection

Attendance tracking (clock in/out, QR, GPS check-in) is always visible to the employee. Idle detection reports only browser tab focus status on a fixed heartbeat — never keystroke patterns or application usage.

9.3 Focus Sessions (Opt-In)

Screen capture during Focus Sessions is initiated exclusively by the employee via the browser's native Screen Capture API, which displays an unavoidable OS-level "sharing screen" indicator at all times. Intervals are fixed and disclosed upfront (5–30 minutes, never randomized). Employees see the identical screenshot gallery that administrators view.

9.4 Payroll Consent (Double Opt-In)

Payroll functionality is disabled by default. It must be enabled at two levels:

Organization level — Super Admin enables payroll in Organization Settings
Employee level — Each employee is individually opted in with confirmed base salary before inclusion in any payroll run

Customer must not remove or circumvent either consent layer.

10. Data Security Obligations

Customer is responsible for:

Assigning appropriate user roles and revoking access upon employee offboarding
Ensuring employees use strong, unique passwords and enabling MFA when available
Not sharing Super Admin credentials across multiple individuals
Promptly reporting any suspected security breach to legal@savhn.in

11. Limitation of Liability

To the maximum extent permitted by applicable law, neither SAVHN AgencyOS nor its affiliates, directors, employees, or agents shall be liable for:

Indirect, punitive, incidental, special, or consequential damages
Loss of revenue, data, goodwill, or business opportunity
Service interruptions caused by third-party infrastructure or force majeure

Maximum aggregate liability is capped at the total subscription fees paid by Customer in the 12 months preceding the event giving rise to liability.

12. Indemnification

Customer agrees to indemnify, defend, and hold harmless SAVHN AgencyOS and its officers, directors, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

Customer's violation of these Terms
Customer's use of the Platform in breach of applicable law
Customer's customer data infringing any third-party intellectual property rights

13. Term & Termination

By Customer: Subscriptions may be cancelled at any time through the Admin Portal. Cancellation takes effect at the end of the current billing cycle.
By SAVHN AgencyOS: We may suspend or terminate access with immediate effect for material breach, security threat, sustained non-payment, or violation of the Acceptable Use Policy.
Effect of Termination: Upon termination, Customer data will be available for export for 30 days, after which it will be permanently deleted unless otherwise required by law.

14. Modifications to Terms

SAVHN AgencyOS reserves the right to modify these Terms. Material changes will be communicated via email notification and in-platform announcement at least 30 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance.

15. Governing Law & Dispute Resolution

These Terms are governed by applicable enterprise commercial laws. Disputes will first be addressed through good-faith negotiation. If unresolved within 60 days, disputes shall be submitted to binding arbitration in accordance with applicable commercial arbitration rules.

16. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Security & RBAC documentation, and any executed Order Form or Service Agreement, constitute the entire agreement between the parties and supersede all prior representations and agreements.

Last Updated: 2026-07-28
Document Version: 3.0 (Platform-Specific)