Support tickets tracked both within your organization and, for the platform itself, across every tenant.
Any user can raise a ticket, optionally linked to a client, with a subject and description -- no separate email-to-ticket integration required.
A ticket's status and assignee are updated as it's worked, scoped to the raising organization.
FlashCat.ai's own operators see every tenant's tickets in one platform-wide queue with priority, separate from any single organization's own view.
How to get real help with SAVHN — the Developer Console, the Documentation Portal, and basic troubleshooting steps for the most common day-to-day issues.
A step-by-step manual for adding a new department to an existing SAVHN organization, covering creation, role assignment, module access, and follow-up.
A step-by-step manual for building, testing, and rolling out your first SAVHN automation workflows, covering common patterns, testing discipline, and pitfalls to avoid.
How software and IT service providers track projects, releases, and incidents on SAVHN IT Services Cloud, from client engagement to SLA-tracked support.
How schools and training institutes manage student enrollment, fee invoicing, and live overdue tracking on SAVHN Education Cloud, from application to graduation.
How law firms track legal matters, hearings, documents, and billing on SAVHN Legal Services Cloud, from initial client intake all the way through matter closure.
Enterprise deployment, workflow design, and data migration — talk to the team that builds it.